Privacy policy

Who we are

QLess QR: Token System is published by Artificial Intelligence By Town, a product of Town Contacts Technologies Private Limited.

For privacy requests, email qlessqr@gmail.com.

What this policy covers

It applies when you:

• install or use the QLess QR mobile app
• join a queue or appointment by scanning a venue QR code
• show a queue on the QLess QR TV app
• visit this website, including the account deletion page

A clinic, restaurant, office, or other venue decides how its own counter works. If that venue collects extra information from you outside QLess QR, that venue’s own notice applies to what it collects.

Information we collect

We collect only what the token system needs.

• Account and contact details you provide, such as your name, mobile number, and email address.
• Queue activity, including the venue or counter you joined, your token number, your place in line, appointment or visit status, and the time of the visit.
• Device and app data needed to run the service, such as a push notification token, app version, and basic device information.
• Support messages you send us, including the details in an account deletion email.

When you scan a QR code, the app uses the camera to read that code. The scan is used to join the queue. We do not ask you to grant location access for that scan.

This marketing site does not ask you to create an account and does not use advertising cookies. Our host may keep technical logs, such as IP address, browser type, and the page requested, for security and troubleshooting. We do not use those logs to advertise to you.

The account deletion form prepares an email in your browser. Until you send that email, we do not receive the details you typed.

How we use information

• Create and run your token, queue, or scheduled visit
• Show queue status in the mobile app and on the venue TV
• Send a notification when your turn is close or being called, if you allow notifications
• Keep the service reliable, fix faults, and prevent abuse
• Reply to support, privacy, and deletion requests
• Meet a legal duty

We do not sell personal data. We do not use it for third-party advertising.

The waiting-room screen

The TV app shows the queue a venue chooses to display, usually token numbers and the counter being served. Anyone who can see that screen can see what is on it. Venues should keep personal details off a public screen unless they are needed to serve the visit.

A screen signed in for a venue is separate from a guest account. Deleting a guest account does not remove the venue’s display setup.

When we share information

• With the venue whose queue you joined, so it can serve your token. That venue sees the token and the details its counter needs.
• With service providers who host the app, deliver notifications, or support the service, and only for that work.
• With authorities when the law requires it, or to protect someone’s safety.
• With a buyer of the business, if ownership of QLess QR changes, under the same privacy commitments.

How long we keep information

• Account details, tokens, and visit history stay while the account is in use.
• After a verified deletion request, we delete the account data described on the account deletion page within 30 days.
• Copies in routine backups may remain for up to 90 days, then they are overwritten.
• We may keep a limited record of the deletion request, and any information we must retain for law, fraud prevention, or a dispute, for up to 180 days or longer where the law requires it.
• Aggregated statistics that can no longer identify you may be kept.

Security

We use administrative and technical safeguards appropriate to a token service. No method of storage or transmission is perfectly secure, so we cannot promise absolute security.

Your choices and rights

Depending on applicable law, including India’s Digital Personal Data Protection Act, 2023, you can ask us to:

• confirm what personal data we hold about you
• correct data that is inaccurate
• delete your account and personal data
• withdraw consent where processing is based on consent
• raise a complaint about how we handled your data

Email qlessqr@gmail.com. We will respond within 30 days. You can start account deletion at the deletion page without reinstalling the app. Uninstalling QLess QR does not delete the account.

You can turn off notifications in your phone settings. The token will still exist; you just will not get a push.

Children

QLess QR is a general-audience productivity app. We do not knowingly collect personal data from children under 13. If you are a parent and believe a child has given us personal data, email us and we will delete it. If we learn that an account belongs to a child without the consent the law requires, we will delete that account.

Where we operate

We are based in Bengaluru, India. If you use QLess QR from another country, your information will be processed in India and in the places where our service providers host the service.

Changes

If we change this policy, we will post the new version on this page and update the date above. Where a change needs fresh consent, we will ask for it.

Contact

Privacy requests and complaints: qlessqr@gmail.com. Phone +91 96200 06262. Please also read the terms and conditions.