Terms and conditions

The service

QLess QR is a token system. Guests scan a QR code, receive a token in the mobile app, and follow that number until it is called. Venues use the TV app to show the queue in a waiting room. A venue may also use QLess QR for visits it schedules.

Town Contacts Technologies Private Limited provides the software. The venue operates its own counter, decides who is served, and is responsible for the visit itself. A token is a place in that venue’s queue. It is not a promise of a particular clock time, a medical outcome, a table, or any other result.

Accounts

Some features need an account. You agree to give a name, mobile number, or email address that is yours, and to keep those details accurate. You are responsible for activity under your account.

The Android app is offered free of charge on Google Play. Google’s own terms also apply to the download.

Acceptable use

You agree not to:

• interfere with a queue, a token, or another person’s place in line
• probe, scrape, or attempt to break the apps or this website
• use QLess QR to break the law or to harm someone
• misrepresent your identity when you ask for support or deletion
• put another person’s personal data on a public TV without a proper reason to do so

We may suspend access if we reasonably believe these terms are being broken, or if we need to protect the service or other people.

The TV display

If you run a venue, you choose what the waiting-room screen shows. Token numbers are meant to be public in that room. Avoid placing extra personal details on the screen. You are responsible for the screen, the television, and the people who can see it.

Privacy

Our privacy policy describes the data we collect and how long we keep it. Those terms are part of this agreement.

Intellectual property

The QLess QR name, the apps, the website, and the software belong to Town Contacts Technologies Private Limited or its licensors. These terms give you a personal, revocable, non-exclusive right to use the apps and the site for their intended purpose. They do not give you ownership of the software.

Availability

We work to keep QLess QR available, and we do not guarantee that it will be uninterrupted or error-free. Queues can be delayed by the venue, by a network fault, or by maintenance. Wait indications are estimates and can change.

The apps and website are provided as they are. To the extent the law allows, we exclude implied warranties that the law lets us exclude.

Liability

To the extent the law allows, Town Contacts Technologies Private Limited is not liable for lost profits, lost time in a queue, or indirect or consequential loss arising from use of QLess QR. Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or for death or personal injury caused by negligence.

The venue you visit is responsible for the service it provides at its counter.

Ending use and deleting an account

You may stop using QLess QR at any time. Uninstalling the app does not delete your account or the personal data tied to it. To ask for deletion, use the account deletion page or email qlessqr@gmail.com. We describe what is deleted and what is kept on that page and in the privacy policy.

We may stop offering QLess QR, or stop offering it to you, if we discontinue the product or if these terms are broken. If we discontinue the product, we will delete or anonymize personal data in line with the privacy policy, except for records the law requires us to keep.

Changes

We may update these terms by posting a new version on this page. The date at the top will change. If you keep using QLess QR after the new terms are posted, you accept the update. If you do not accept it, stop using the apps and, if you want the account removed, request deletion.

Law

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction, except where the law gives you the right to bring a claim somewhere else.

Contact

Town Contacts Technologies Private Limited
qlessqr@gmail.com
+91 96200 06262 · +91 96200 08282